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Frequently Asked Questions

Q: How much will it cost me to let my property?
A: Please refer to the services offered section, where there is a comprehensive list and explanation of fees.

Q: Are there any additional marketing costs?
A: No your property will be marketed through our website which has direct feeds to Rightmove, Zoopla, S1 Homes and Letting Web

Q: Who will conduct viewings on my property and when will they occur?
A: A housing manager will be given responsibility for your property and will be conducting viewings and reporting back to you with feedback from the prospective tenants.

Q: What is an EPC and how long will it be valid?
A: An Energy Performance Certificate rates the energy efficiency of your property. It is a legal requirement as from 9th January 2013 to show the EPC rating in any sales or letting particulars. The EPC Costs from £45 + VAT and last for 10 years.

Q: How much will it cost to have my property managed?
A: Our standard commission for a full management service is 12% + VAT of the rent collected

Q: How much is the tenant’s deposit?
A: The tenant’s deposit is normally the equivalent of the rent although a higher deposit may be required for certain properties.

Q: What happens to the deposit?
A: The deposit will be held by a government approved tenancy deposit scheme.

Q: How long does it take to receive my rent once paid by the tenant?
A: Pavillion Properties pays the rents to the landlords within a matter of days of receipt unless an alternative arrangement has been made by the landlord.

Q: What do the Tenancy Deposit Schemes (Scotland) Regulations 2011 mean for landlords?
A: The tenancy deposit scheme should not affect the landlord where he is employing an agent.

Q: Which landlords will have to comply with the regulations?
A: All landlords in the Private Rented Sector have to comply with the tenancy deposit regulations

Q: Do the Regulations apply to a landlord who lives outside Scotland?
A: Yes. the regulations apply where the property is located in Scotland irrespective of the landlord’s residency

Q: Why does information about landlord registration status have to be declared?
A: All landlords must be approved by the Local Authority as being fit and proper persons to rent property.

Q: Will schemes accept deposits from unregistered landlords?
A: No

Q: How will the schemes verify that a landlord is registered?
A: The landlord registration number is required every time a deposit is placed in the tenancy deposit scheme.

Q: What happens if a landlord uses a letting agent?
A: Your tenant will have a dedicated housing manager available to deal with all their queries. At Pavillion Properties we pride ourselves on our good levels of communication and availability of locally based staff to discuss all issues relating to the tenancy.